Hotel & Motel Accident

What Responsibilities Do Hotels or Motels Have to Their Guests?

Most people are unaware that when staying at a hotel or motel, these establishments under California law have a duty to ensure their wellbeing, safety, and security. 

Providing a safe environment: Hotels and motels must take reasonable steps to safeguard the safety of their visitors by hiring security guards or taking other security measures, such as cameras. This is especially true if there has been a history of criminal activity on the premises. 

Maintaining a clean and hazard-free environment: Hotels and motels must keep their facilities free of hazards. This includes making sure there are no slippery floors, all exposed cables are covered so there is no trip hazard, broken equipment is repaired, and uneven stairs or broken floors are properly fixed. 

Conducting welfare checksHotels and motels are also required to carry out welfare checks. This includes checking on guests who have been staying in their rooms for a while, guests who have shown signs of concern, or if requested by a member of their immediate family.

Complying with building code safety regulations: Hotels and motels must have an emergency plan in place to ensure the safety of their guests and employees in case of a fire or natural disaster. These plans can include installing smoke and carbon monoxide detectors, fire alarms, sprinklers, and having a well-defined evacuation strategy.

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